FAQ

Vivillus

FAQ

**Vivien is not responsible for items not delivered due to incorrect customer information. Please double check shipping information before placing an order!**

1. Shipping times? 

I ship out most items within 3-5 days. Clothing items are shipped within 7-10 days due to them being made to order. 

2. Returns/Exchanges?

No returns or exchanges accepted. Please read sizing and descriptions before purchasing. 

2. Item never delivered? 

Vivien is not responsible for items not delivered due to incorrect customer information. Please check tracking information before contacting. 

3. Custom pieces or tattoo tickets?

Please contact me at vivienillustrations@gmail.com or dm me on my instagram @vivillus for custom pieces or tattoo tickets. 

4. Do you ship internationally?

Yes.

5. Contact information?

Email: vivienillustrations@gmail.com

Instagram (preferred): @vivillus